Frequently asked questions
What does Fleurs stand for?
In a world dulled by minimalism and sameness, we draw inspiration from the rich artistry of the Renaissance to reignite the spirit of elegance, ornament, and individuality. Every piece we create is a statement: a rebellion against the sterile. Fleurs stands for a new era of fashion — where art returns to everyday wear, and where beauty dares to bloom again.
Where is my order?
You can find your tracking information inside of your confirmation email.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I edit the shipping address on my order?
Unfortunately, after an order is placed we are unable to edit or make changes to it. You can, however, attempt to update the shipping address directly with your selected courier service. Keep in mind, this process is never a guarantee, as it depends on the status of your shipment.
Where can you ship to?
Currently, we are only shipping to Canada and the United States.
What is the return policy?
Unfortunately all sales are final, most of what we create are Limited Edition items! Unless we sent you the wrong size, item, or in any other way made an error with your order we can not accept refunds or exchanges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need proof of purchase.
To inquire about a return or exchange please contact us at support@getfleurs.com